01Talk to us
Pick whichever suits you. All three reach the same small team, and a real person reads every one of them.
info@civilashram.co.in
Best for anything with detail. Answered within one business day, and usually the same day.
Telephone & WhatsApp
+91 88240 49989
Our main number, for every part of Civil Ashram. Office hours below.
Arth Messenger only
+91 70146 93404
Arth Messenger sales and support, on WhatsApp. Please do not use this number for anything else — it will be slower.
02Where we are, and when
We are one business, working from one address in Kota, Rajasthan. The address below is the address on our GST registration and on every invoice we issue.
Our office
Civil Ashram
1063, Mahaveer Nagar Second, Kota, Rajasthan – 324005, India
This is our only office. We do not have a branch anywhere else, and anybody claiming to represent us from another address is not us.
Office hours
| Monday to Friday | 9:00 AM – 6:00 PM IST |
| Saturday | 10:00 AM – 2:00 PM IST |
| Sunday and public holidays | Closed |
If something is urgent, ring any day at any hour — it will be answered.
03Which part of Civil Ashram do you need?
Civil Ashram does three things. If you already know which one you want, these go straight there.
Software & marketing
Civil Ashram Tech
Book a free 30-minute call. Our prices are published, so you can check we are in your range before you speak to anybody.
WhatsApp automation
Arth Messenger
Our own product, from ₹199 a month. Free to explore before you connect a number.
UPSC preparation
Civil Ashram IAS
Guidance, notes and community for people preparing for the UPSC examinations.
04Business and tax details
Everything a customer, a bank or a payment provider might need to verify who we are. These details are identical on every page of every Civil Ashram website, and on every invoice.
| Business name | Civil Ashram |
| Legal status | Sole proprietorship registered in Kota, Rajasthan, India |
| Proprietor | Deepika Patni |
| Registered address exactly as on our GST registration | 1063, Behind Khandelwal Nursing Home, Sabji Mandi Main Road, Near Bank of India ATM, Mahaveer Nagar Second, Kota, Rajasthan – 324005, India |
| Address we use day to day | 1063, Mahaveer Nagar Second, Kota, Rajasthan – 324005, India |
| GSTIN | 08CRXPP9491C1ZV |
| info@civilashram.co.in | |
| Telephone | +91 88240 49989 |
| Currencies we bill in | Indian rupees (INR) and US dollars (USD) |
| Business day | Monday to Friday, excluding public holidays in Rajasthan, India |
Goods and Services Tax is charged at 18 per cent on services supplied within India, and a tax invoice is issued for every payment. Customers outside India are billed in US dollars, and GST does not apply to them.
05Complaints and grievances
Under Indian law we are required to name a Grievance Officer and publish how to reach them. We are also required to answer within a set time. Both are below.
If something has gone wrong
Tell us. We would far rather fix a problem ourselves than have you take it to your bank or to a regulator, and we have never once been annoyed by somebody complaining.
Grievance Officer: Deepika Patni, Proprietor. Every complaint receives a written acknowledgement and a reference number within 24 hours, and we resolve it within 15 days. If a complaint will take longer than that, we tell you why, and when to expect an answer. This is the timeline set by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
Write to
The Grievance Officer
Civil Ashram
1063, Mahaveer Nagar Second, Kota, Rajasthan – 324005, India
info@civilashram.co.in
Please write Grievance in the subject line.
Telephone
Office hours
Monday to Friday, 9:00 AM – 6:00 PM (IST)
Saturday, 10:00 AM – 2:00 PM (IST)
If you are not satisfied with how we have handled a complaint, you may escalate it to the National Consumer Helpline on 1915, or to the consumer forum with jurisdiction over Kota, Rajasthan. Nothing on this page limits any right you have under the Consumer Protection Act, 2019 or any other law.
06Our policies
Six policies, written in the same plain language, and they agree with one another. If you find a place where they do not, tell us and we will treat it as a fault.
- Privacy Policy — what we collect, why, and how to have it deleted.
- Terms of Service — the agreement between you and us.
- Refund & Cancellation Policy — when money comes back, and how quickly.
- Service Delivery Policy — what we deliver and by when.
- Shipping & Delivery Policy — how digital services reach you.
- Data Deletion Instructions — step by step, in plain language.