Civil Ashram is a software and education business. Subscriptions, software, digital study material, e-books and course access are delivered electronically and instantly, and no shipping charge ever applies to them.
Where things stand today
This policy also covers printed study material for civil services examinations, because we may offer it in future. As at the date shown at the top of this page, no printed item is being sold and no shipping charge is being collected. Sections 3 to 8 apply only from the day a printed item first goes on sale.
1Almost everything we sell is digital
Civil Ashram is a sole proprietorship registered in Kota, Rajasthan, India, with GSTIN 08CRXPP9491C1ZV, at 1063, Mahaveer Nagar Second, Kota, Rajasthan – 324005, India. Our proprietor and Grievance Officer is Deepika Patni. In this policy, “we”, “us” and “our” mean Civil Ashram, and “you” means the person or business using our Services.
What this policy covers
In this policy, “our Services” means all of the following, whether they exist today or we add them afterwards:
- civilashram.co.in and every subdomain of it — including tech.civilashram.co.in (technology and consultancy), ias.civilashram.co.in (civil services guidance) and arthmessenger.civilashram.co.in (Arth Messenger) — and any other subdomain we add in future;
- any other domain or website we operate that links to this policy, including any domain we move to or trade under later;
- Arth Messenger in every form — the marketing pages, the sign-in and account pages, the dashboard, the WhatsApp automation itself, its add-on modules and its programming interfaces;
- our tools, including the QR Generator and Find My Photos, and any tool we publish later, whether free or paid;
- any mobile, desktop or browser application we publish, on an app store or directly;
- our courses, guidance programmes, mentorship, study material and community spaces, whether delivered online, by WhatsApp, or in person;
- our application programming interfaces, integrations, plug-ins and embedded widgets, and any dashboard we give you to manage them;
- the ways we communicate with you about all of the above — email, WhatsApp, telephone, video call, our forms and chat widgets, and the social media accounts we run; and
- anything that replaces or succeeds any of the above, including under a different name, brand or web address.
If we launch something this list does not obviously cover, this policy still applies to it — unless we publish a separate policy for it and tell you so before you use it.
“Business day” means Monday to Friday, excluding public holidays in Rajasthan, India. Saturday is counted only when we measure our support response targets, never when we measure a refund, a despatch or a delivery.
Our subscriptions, software, tools, applications, digital study material, e-books and course access — on any of the Services listed above, and anything we add later — are delivered over the internet. Nothing is posted to you, there is no courier, no tracking number and no delivery address to supply, and no delivery charge is added to a digital order at any point.
This policy sits alongside our Service Delivery Policy, Refund & Cancellation Policy and Terms of Service.
2Digital delivery
| What you bought | When you receive it |
|---|---|
| An Arth Messenger subscription or add-on module | Immediately on successful payment |
| Digital study material, notes or an e-book | Immediately on successful payment, as a download link or as access inside your account |
| A course or educational subscription | Immediately on successful payment, for the period purchased |
| A batch-based programme | On the published batch start date |
If digital access does not appear, our Service Delivery Policy governs what happens next — in short, email us and we will activate it by hand within an hour, or refund you in full.
3Printed study material
3.1 Despatch
- We despatch a printed item within three (3) business days of the payment clearing.
- An order placed on a Saturday, a Sunday or a public holiday is treated as placed on the next business day.
- If an item is out of stock we tell you within two (2) business days, and you may either wait or take a full refund.
3.2 How long delivery takes
| Destination | Typical delivery after despatch |
|---|---|
| Metro and major cities in India | 3 to 6 business days |
| Other locations in India | 5 to 10 business days |
| Remote, hill and island postal codes | Up to 14 business days |
These are estimates, not guarantees. Weather, strikes and local conditions affect them, and section 5 tells you what happens if an item does not arrive.
3.3 Tracking
We send you the courier’s name and the tracking number by email and on WhatsApp as soon as an item is handed over for despatch. If you have not received tracking within one business day of the despatch deadline in 3.1, please chase us.
3.4 Delivery charges
- Any delivery charge is calculated from the weight of the order and the destination postal code, and is shown to you at checkout as a separate line before you pay.
- We never add a delivery charge after an order is placed.
- The charge, where one applies, is the courier’s charge. We do not add a handling fee on top.
4Your delivery address
- We despatch to the address given at the time of the order, so please check your address and phone number carefully before paying.
- You can correct an address free of charge at any time before despatch — email us as soon as you notice.
- If a delivery fails because the address was incomplete or incorrect, or because nobody was available to receive it, we will re-despatch once the address is confirmed. A second delivery charge applies to that re-despatch, at the same rate as the first, and we tell you the amount before we send it.
5Damaged, incorrect or missing items
Tell us at info@civilashram.co.in and include photographs of the item and its packaging. There are two different time limits here, so please read both:
| What happened | Tell us by | What we do |
|---|---|---|
| Damaged in transit | Within 7 days of the item being delivered | We replace it at our cost, or refund it in full if a replacement is not available. You are never asked to pay return postage. |
| Wrong item sent | Within 7 days of the item being delivered | We send the correct item at our cost and arrange collection of the wrong one. |
| Never arrived | Once tracking shows no delivery 7 business days after the outer estimate in 3.2 | We raise it with the courier and, if it cannot be traced, replace or refund in full. |
A printed item that has been delivered correctly and undamaged is not returnable, because study material can be copied. This does not affect any right you have under the Consumer Protection Act, 2019.
6Deliveries outside India
We do not despatch printed items outside India at present. Our digital products are available worldwide.
If we begin shipping internationally we will update this policy first. At that point, any customs duty, import tax or handling charge levied in the destination country would be the recipient’s responsibility, and we would say so clearly at checkout before you pay.
7Tax on printed items
Goods and Services Tax is charged on each item at the rate applicable to that item under law. Rates vary by item, and certain books are exempt or nil-rated. The applicable rate is shown at checkout and on your tax invoice, which carries our GSTIN 08CRXPP9491C1ZV.
8Cancelling an order for a printed item
- Before despatch — cancel for any reason and receive a full refund, including any delivery charge.
- After despatch — the order cannot be cancelled, but the remedies in section 5 apply if anything is wrong with what arrives.
Refund timings and methods are in our Refund & Cancellation Policy.
9Changes to this policy
We may update this policy from time to time. The version published on this page at the moment you pay is the version that applies to that payment. Where a change materially reduces your rights we give at least 30 days’ notice by email before it takes effect.
10Governing law and jurisdiction
This policy is governed by the laws of India, and the courts at Kota, Rajasthan have exclusive jurisdiction. Nothing in it limits any right you have under the Consumer Protection Act, 2019, or your right to approach a consumer forum where you live.
Grievance redressal and contact
If a delivery has gone wrong, tell us and we will put it right. We would always rather hear from you than have you dispute a charge with your bank.
Grievance Officer: Deepika Patni, Proprietor. Every complaint receives a written acknowledgement and a reference number within 24 hours, and we resolve it within 15 days. If a complaint will take longer than that, we tell you why, and when to expect an answer.
Write to
Civil Ashram
1063, Mahaveer Nagar Second
Kota, Rajasthan – 324005
India
Telephone and WhatsApp
+91 88240 49989
+91 70146 93404 — Arth Messenger sales and support, on WhatsApp
Office hours
Monday to Friday, 9:00 AM – 6:00 PM (IST)
Saturday, 10:00 AM – 2:00 PM (IST)
If something is urgent, ring any day at any hour — it will be answered.