Data Deletion Instructions

1Who we are

Civil Ashram is a sole proprietorship registered in Kota, Rajasthan, India, with GSTIN 08CRXPP9491C1ZV, at 1063, Mahaveer Nagar Second, Kota, Rajasthan – 324005, India. Our proprietor and Grievance Officer is Deepika Patni. In this policy, “we”, “us” and “our” mean Civil Ashram, and “you” means the person or business using our Services.

“Business day” means Monday to Friday, excluding public holidays in Rajasthan, India. Saturday is counted only when we measure our support response targets, never when we measure a refund, a despatch or a delivery.

This page is part of our Privacy Policy and should be read with it. It explains, in practical steps, how to exercise the right to erasure that policy gives you.

2What data this covers

This applies to the personal information we hold about you in connection with any of our Services as defined in section 1 — any of our websites or subdomains, Arth Messenger, our tools, any application we publish, and our courses. That may include:

• your name, email address, phone number and postal address;
• your account details, including your username and login history;
• your Facebook or other social profile information, if you used a social login;
• messages and enquiries you sent us, and our replies;
• anything you submitted through our forms or applications;
• for Arth Messenger customers: the contacts, message history, templates and reports held in your dashboard;
• for students: your enrolment details, progress records and any study preferences you gave us;
• technical records of your visits, such as IP address and device information.

3How to make a request

1. Send an email to info@civilashram.co.in.
2. Use the subject line “Data Deletion Request”.
3. Send it from the email address registered with us, or tell us the email address, phone number or account details you used, so that we can find your data.
4. Say clearly that you want your personal data deleted, and whether you want all of it deleted or only part (see section 8).

You may also telephone +91 88240 49989 during office hours to make the request. We will ask you to confirm it by email afterwards, so that we both have a written record — and so that we can be sure the request really came from you.

Office hours: Monday to Friday, 9:00 AM – 6:00 PM (IST) and Saturday, 10:00 AM – 2:00 PM (IST). If something is urgent, ring any day at any hour — it will be answered.

There is no charge for this, and we will never ask you why.

4What happens next

If verifying your identity takes longer, or the request is unusually complex, we will tell you why and give you a firm date. We will not simply let it run past 30 days without explanation.

5What we delete

Unless you ask us to keep something, a full deletion request removes:

• your account and login credentials;
• your name, contact details and address;
• your enquiries, support conversations and form submissions;
• your Arth Messenger contacts, message history, templates and reports;
• your course enrolment records and progress data, beyond the retention period in section 6;
• your marketing preferences and any profile built from your use of our sites;
• any social login connection between your account and ours.

Where full deletion is not possible for a technical reason, we anonymise the record instead, so that it can no longer be connected to you by any means available to us.

6What we must keep, and why

The right to erasure is not absolute anywhere in the world. These are the only things we keep after a deletion request, and each one has a reason and an end date:

We keep the minimum necessary in each case, we do not use these records for any other purpose, and we delete them as soon as the reason ends. We will tell you exactly which of these apply to you before we complete your deletion.

7Export your data before you delete it

Deletion is permanent. Before you ask for it, consider exporting what you may want later:

• Arth Messenger customers can export contacts, message history and reports from the dashboard at any time, and for 30 days after a subscription ends.
• Students can ask us for a copy of enrolment and progress records.
• Anyone can ask for a full copy of the personal data we hold, in a structured, machine-readable file, at no charge.

Ask for the export in the same email as your deletion request and we will send it first, then delete.

8Deleting only part of your data

You do not have to choose between everything and nothing. You can ask us, for example, to:

• remove you from marketing but keep your account;
• delete your Arth Messenger contact list but keep your subscription;
• delete a specific message, enquiry or document;
• remove a social login connection but keep your email login;
• delete the optional information you gave us, such as any category detail, while keeping the rest.

Just say which parts in your email. We will confirm what we have understood before we act, so nothing is deleted by mistake.

9Withdrawing consent

Deleting data and withdrawing consent are different things, and you may want one without the other.

• Withdrawing consent stops us using your data for a purpose you previously agreed to — marketing, optional cookies, or any optional detail you gave us. Your account continues as normal.
• Deletion removes the data itself.

Withdrawing consent is as easy as giving it: use the unsubscribe link in any marketing email, or write to info@civilashram.co.in. It takes effect immediately and it never affects anything we did lawfully before you withdrew it.

10Data connected through Facebook

If you connected to our services using Facebook Login, there are two separate things to do, and doing one does not do the other.

1. Remove our app’s access on Facebook. Open your Facebook settings, find the section listing the apps and websites connected to your account — on most versions this sits under Settings and privacy, then Settings, then Apps and websites — find Civil Ashram in the list, and remove it. Facebook moves this menu from time to time; if you cannot find it, search Facebook’s own help for “apps and websites”.
2. Ask us to delete the data we already received. Removing the app stops Facebook sending us anything new; it does not delete what we already hold. Send us the request in section 3 as well.

11If we refuse, or you are not satisfied

We will only ever refuse a deletion request for one of the reasons in section 6, or where we genuinely cannot confirm who you are. If we do refuse, in whole or in part, we will tell you in writing exactly which reason applies and what you can do about it.

You can then escalate it to our Grievance Officer using the details below. If you are still not satisfied, our Privacy Policy lists the regulators you can approach — the Data Protection Board of India, your European or UK supervisory authority, or the California Privacy Protection Agency. We will not treat a complaint to a regulator as a reason to treat you any differently.

12Changes to this page

We may update these instructions. The “Last updated” date at the top of the page always shows when. Where a change materially affects your rights we give at least 30 days’ notice, in line with our Privacy Policy.